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Ideal are experts in networks, security, collaboration and platforms. They design, deliver and manage core technology for decision makers by offering innovative solutions and exceptional delivery that transforms enterprises and guarantees results. They help businesses create value, protect their worlds and accelerate change.

Overview

With year-on-year growth and further ambitious growth plans, Ideal have invested in an Enterprise Architecture led transformation programme, adopting more formal processes, demonstrated by their certification to the ISO 9001 and 27001 standards, and implementing a more cohesive and scalable Information Systems architecture covering CRM, IT Service Management, Professional Services and ERP. These changes provide access to an increased volume of higher quality data to track performance and inform decision-making.

Solution

Sectors

  • Software Companies & Technology iconSoftware Companies & Technology

The PoC delivered results for us very quickly and Catalyst were on hand to provide the expertise we needed to get up and running. Within a month, our Delivery Director had access to data on demand and the ability to deliver management reporting in real time. Without Qlik Sense, this process could take a number of days to produce and the presentation and results could be inconsistent leading to concerns about accuracy. So, as well as providing significant time savings, the new solution creates greater transparency and reliability. Qlik Sense enables greater insight from a wider and deeper analysis of business performance. We have better adoption of processes, better data capture and a wider understanding of performance across the business. All of which enables us to be more responsive and drive more improvement. Catalyst are already a trusted advisor and we are looking forward to working with them to extend our Qlik Solution across CRM and Service Management.

Richard Bell | Head of Enterprise Architecture at Ideal

Challenge

To reduce the complexity of pulling data and reports from numerous Information Systems, Ideal decided to find a solution to streamline these processes, provide a better experience for employees and, ultimately, to get more value from their data.

Solution

Catalyst provided Ideal with a Qlik Sense Proof of Concept (PoC) engagement to showcase their expertise and demonstrate the capabilities of the Qlik Sense Plaftorm. The PoC was scheduled to last 6 months, with a focus on providing a new solution to the Professional Services team, aimed at replacing a wide range of reports provided by Salesforce, SQL and Excel.

Benefits

The PoC delivered results for us very quickly and Catalyst were on hand to provide the expertise we needed to get up and running. Within a month, our Delivery Director had access to data on demand and the ability to deliver management reporting in real time. Without Qlik Sense, this process could take a number of days to produce and the presentation and results could be inconsistent leading to concerns about accuracy. So, as well as providing significant time savings, the new solution creates greater transparency and reliability. Qlik Sense enables greater insight from a wider and deeper analysis of business performance. We have better adoption of processes, better data capture and a wider understanding of performance across the business. All of which enables us to be more responsive and drive more improvement. Catalyst are already a trusted advisor and we are looking forward to working with them to extend our Qlik Solution across CRM and Service Management.

Is Qlik right for you?

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